We are fully committed to helping our customers and want to take a moment to give an update regarding our current shipping and fulfilment statuses. Getrocketbook.co.uk remains open, fulfilling and shipping orders. Please see additional FAQ and helpful resources below.
Is Rocketbook fulfilling orders and shipping products?
Yes! However DPD is not delivering to some postcodes, mainly in Italy, Czech Republic and Bulgaria. Please check this list of restricted postcodes by DPD to find out if you are affected.
Will my package be delayed?
There are no major updates from our carrier partners. We are however noticing an increase in shipping times to mainland Europe by perhaps a day or two which is only to be expected. We are prioritising next day and international express delivery options.
The latest updates from our carrier partners:
Royal Mail international – Significant increase in delivery times in particular to Spain and Italy.
DHL – Still operating normally (with some small delays) to all major markets.
DPD – European road services are essentially delayed by 24 hours but working.
Contact and Support
The Rocketbook team is available to answer all of your product and shipping-related questions. Here are some ways to get in touch: